Support

How to reach us

All support for Kizuna Logic — and for every product, client system and mobile app operated by Kothari IT Services Private Limited — goes through these channels:

A senior person reads every message; there is no ticket robot between you and an answer. We reply within one working day.

What to include

The more of this you include, the faster the first reply is useful:

• which product you are using, and the organisation you use it with;
• what you were doing, what you expected, and what happened instead;
• a screenshot, or the exact text of any error message;
• the email address or username you sign in with, so we can find your account.

Users of a client's system

If you use a system KIT operates on behalf of your employer or a business you work with, your organisation's own administrator is often the fastest first stop, because access and permissions live with them — in Kizuna Logic, that is the Admin Panel. You can still write to us directly; where a change needs your organisation's approval, we route it there and say so.

Security issues

If you believe you have found a security problem in anything KIT operates, email info@kizunalogic.com or info@kothariit.com with "Security" in the subject line. These messages go to the top of the queue. Please do not test a suspected vulnerability against live systems or other people's data.

Data and account requests

Requests about your personal data, including account deletion, have their own documented process on the data deletion page; how we handle data is described in the Privacy Policy. New business enquiries are welcome through the contact page or any product's quote form.